The Inkpact Family

Covid has made it near impossible to have the whole team together at one point… so unfortunately this is only some of us, but you get the idea. We are a pretty happy, smiley bunch of people who enjoy what we do. 


Meet the Team blog coming soon!

The Scribe Tribe is an amazing community, but it would not be here without the Inkpact Family.

Let’s introduce Edele Watters, the Scribe Community Assistant and Rob Denton, Operations Manager. These are the people who will help out scribes on a day to day basis, and they really are pretty great humans.
If you ever need anything then get in touch by 

There are also some other people who are important to keeping Inkpact the amazing company it is and those people are: 
Charlotte Pearce: CEO/Founder of Inkpact (if you join our Facebook page you will hear lots from her). 
Andrew Martin: CTO of Inkpact (he deals with all the tech – so we really need him, because no one else gets it). 
Jeannine Rafferty: MD of Inkpact (basically the engine that keeps the whole company running). 
Annie Muggoch: Marketing Manager (Scribes often hear from Annie as she loves getting to know individual stories within The Scribe Tribe). 
Emma Christie & Zach Clement: Our Sales Team (these are the people who find and bring all our incredible clients, so without them there would be no notes to write…lucky they are very good at their job). 

The whole teams doors & emails are always open for a chat, just get in touch:

The Story of Inkpact

Do you remember 10 years ago when the thought of an email was fun, new and exciting? Well, I don’t, because I was 13, but I am sure some of you do.  Now, emails are very easy to ignore and quite frankly annoying most of the time. Enter Inkpact.  

What is a customer? – “a person who buys goods or services from a shop or business.”Uninspiring right? Not for Charlotte Pearce, our wonderful CEO. Most people focus on the good, service, shop or business. However, what about the person? Primarily, a customer is a human – so let’s turn our focus to that. 

Charlotte came into entrepreneurship from a young age, starting her first business at 14. She soon went onto university and stumbled across Enactus; the world’s largest experiential learning platform. Here she led a group of 150 students who were aiming to start businesses that make money but also, importantly, have social impact.

Charlotte fell in love with the idea that you can make money and help people at the same time. It was at an Action-coach conference that Charlotte met Matt.  

Matt was working to coach CEO’s, 1-1, and did all his marketing online and through emails, with a tiny open rate. In a job which involved coaching people so personally, he loved sending handwritten messages but could only send 10 before his hand started to hurt.  

Charlotte quickly came up with a solution, “I am going to write 100 letters for you, well no, I am going to get people who I know need some money and have great handwriting to write them for you.” The Inkpact Scribe Tribe was born.  

Matt told other coaches who got the same results and suddenly Inkpact was born, but the big question – how do we scale this? How do you scale handwritten letters? Charlotte looked at other tech companies out there that relied on humans – Deliveroo, AirBnb, Uber, and realised it was all possible with one magic word; technology. She didn’t know much about tech, but along came Andrew, who was on the same entrepreneur course as her and a techy through and through. Andrew left his job the next day to join her on her mission!  

Inkpact was initially built for SMEs, but very quickly very big brands like Moet Hennesey, Mr and Mrs Smith, Gymshark and many more saw great results with what we were doing. We evolved from a single drop handwritten marketing business, to one of the most impactful CRM and Loyalty tools for retailers and now here we are.

Throughout the whole journey one thing remained centre – the desire to build a “human first” tech business that delivers meaningful moments and helps brands to grow. Today more than ever we are living and breathing our human first approach to technology.

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