previous arrow
next arrow
Slider

FAQ

Who can become a writer?

Anyone over the age of 18 can become an Inkpact writer. All you need is gorgeous handwriting, a passion for writing and lettering, a bank account (so we can pay you!) and time to dedicate at home to writing letters. 

(NB: it normally doesn’t look like this 😉 unless you come to one of our events!)

Will I be an employee if I sign up?

No. You’re a freelancer. This means you must request work from us but can do so as and when you want. We always have jobs coming through (sometimes lots, sometimes less) and have jobs loaded to our online portal all the time. You need to be active in requesting the jobs through our online platform. 

You will be responsible for your working hours to ensure you meet our deadlines and also are responsible for ensuring you pay the correct tax on your earnings. 

How do I know when there are jobs available?

When you sign up as writer you’ll have your own log in to the portal where jobs are posted. (See above). 

Sign in and update your preferences to receive our SMS notifications whenever a job comes through. Or, if you prefer, you can receive email updates and log in regularly to the platform to check what’s available.

What jobs can I write for?

As a writer you can request ANY jobs you see available on the platform or are notified of.

Please note that requesting a job does not automatically mean it will be assigned to you – we operate on a first-come, first-served basis. However, we make note of everyone who has requested a job to ensure jobs are distributed as evenly as possible, so it’s always worth expressing your interest by requesting a job!

How do I apply for a job via the platform?

If you’ve had a text, email or spotted a job online you’d like to write for, just log into your profile and then request the jobs you’d like to be allocated. 

You will see exactly how many letters/cards are due to be written for the job, the relevant deadlines and the pay for the entire job when you look in the portal. Once you know these details, you can decide whether you have the time to write the campaign. 

You will get a notification confirming you’re writing the campaign within one working day of requesting the job. 

How much can I earn?

You get paid for every card or letter you write. You MUST mark the campaign as completed in the job portal once you’ve posted the letters. This step is what generates your invoice to ensure you are paid directly into your bank account at the end of the month after all your work is accrued. Please note that all jobs completed before the 20th of each month are paid at the end of that same month, whilst any jobs completed after the 20th are paid with the following month’s invoice. You can see how much you’ve earned in your dashboard and download your invoices. We’ve recently increased our pay and the rates per unit are:

A6 = 75p 

A5 = £1

A4 = £1.60

So, if you write a job of 50 A5 letters, you’ll be earning £80 for that job. NB: this is meant to be supplemental income. One of our most prolific writers is retired and spends a lot of time writing and can make between £500 – 800 a month when things are flying!

Your invoices and payments look like this in the portal:

How often can I write?

Everyone in the community leads different lives. We rely on our writers to apply for the jobs they want on the platform. Those who request work are generally allocated jobs more often than those who don’t. We need to know you’re active and able to complete the job by the deadline before we assign it to you.

During quieter months where the workload slows down, we’ll ensure we spread out the work as evenly as possible.

When we have more jobs than writer applications, we either recruit more writers, reach out to members specifically to ask them to fill jobs or fill the jobs in-house. Feel free to spread the word with your family and friends as well!

What is a continuous campaign?

We have two types of campaign: one-off campaigns and frequent campaigns. 

1. Frequent Campaign –> this is a campaign that is recurrent for the client and they’re on a subscription. Clients can order as and when they want and the text tends to stay the same. The only thing that changes is the name of the recipient (and the address, of course!). The turnaround time for this campaign is 1-2 days, which means writers have a batch of the stationery in stock already and must have the time to be able to pick up and turnaround a job. If you’re assigned to a frequent campaign and know you’ll be on holiday or unable to work on it for some time, just let us know so we can assign it to someone else during that time. 

2. One-off Campaign –> This is a campaign that is ordered on a one-time-fill basis. You will normally have 3-4 days to complete the job from the moment you receive the required stationery.

Who writes for frequent campaigns?

We currently have a number of continuous clients on contracts with us. These campaigns typically have between one and three writers assigned to them, who are dedicated to filling those orders when they come through. Those writers, typically, will work on those campaigns on a regular basis and they will have the stationery for that campaign in-stock in their homes. How do you tell? The campaign will have three features: 

1. A short deadline of 1-2 days.

2. It will say  “I already have the stationery for this job”. 

3. These campaigns are the ones with a little gearwheel on the top right corner.

If you see these features it means it is a continuous campaign and is likely already designated for a particular writer team. However AVAILABILITY trumps everything. If you’re free to write, apply! Beatrice will see you’re active and can either put you on our waitlist or assign you the one-off jobs that come through. 

As soon as we get a new client on contract, we select a new writer team from the waitlist to dedicate to that account.

Why do the frequent campaigns keep showing up if they're 'allocated'?

The continuous jobs (1-2 day deadlines) will still appear in the ‘new jobs’ section. This is because, although there are writers who tend to write those campaigns and have materials in stock, they don’t belong to one person in particular. 

Anyone can request them and every writer has the opportunity to be assigned to them if more writers are needed. 

How long does it take to write a campaign?

We have three sizes of cards/letters: A6, A5 and A4. If a letter has a spelling mistake, is smudged or something isn’t right, we’ll ask you to re-write it (we will always send you spare cards – we know we’re all only human!). A new writer will typically be slower than a writer who has had a lot of practice. But you’ll get better and faster with each new campaign. On average, you can expect to spend one to two hours writing 50 A5 messages. If you enjoy writing the time will fly!

How do the deadlines work?

We have specific deadlines and turnaround times for our clients that writers must be able to stick to when requesting a job. 

QA deadline: this is the latest day by which you must upload your cards onto the portal so that the Inkpact team can review them for quality control. 

Postage deadline: normally a da or two after the QA deadline. This is the date when you must post all your cards/letters by, once  have received a notification that they’re good to go! It’s very important that you’re familiar with your local postbox/post office collection times to ensure you don’t miss the deadline!

What do I write with?

You’ll get your writer pack through in the post after you’ve paid your refundable deposit. 

In your writer pack you will find all the materials you need to get started. For each NEW campaign you are assigned to, you’ll receive new stationery. This means that you’ll get branded paper for each new job you do (and if you need ink refills, just ask the lovely community team and they will be sent to you). Each client can choose a different size of paper and branding options, so you’ll get to write for a number of brands. 

It’s very important that you attach the ruled sheet included in your writer pack to our light pad. This will make your life so much easier!

What happens if I can't finish on time?

You’ll get faster as you progress but we’ve designed this timeframe specifically to allow for the maximum time to write, whilst still keeping our customers happy. Our current writers have no issues getting the work done in that time and our clients are always delighted with our efficiency. If you have a terrible disaster week and can’t get it done, just communicate it to us as soon as you can so we can find an alternative. The most important thing is that you enjoy working with us, are honest about your ability to complete jobs and ask for help where you need – we’re always happy to be in touch with you! 

I've run out of stationery, what do I do?

If you’ve run out of cards, envelopes, ink etc, just contact community@inkpact.com or beatrice@inkpact.com. 

We always send more material than you’ll need to complete the job for you to practice and make mistakes with. If you think you’ll run out, let us know as soon as you can (before you run out) and we’ll get you some more. 

I live abroad, can I apply?

Sadly we are currently only working with UK-based companies. For that reason we are working with UK-based freelancers only. 

However, we do have intentions on building a global brand and have just started building our USA team. So if you live in the USA you’re welcome to apply! 

What is the online community and how do I join?

Our online community is based on Facebook. Everyone who becomes a writer is welcome to join this private group and is invited. 

On the group we take part in Book Clubs, competitions, giveaways, engage in projects, challenges, connect directly with Inkpact, learn about important updates from the team, communicate our experience and share lessons and learnings. It is great fun and is an engage-as-much-as-you-like community filled with love, laughter and understanding. 

I don't have Facebook...

No worries! We respect the need to stay away from social media just as we appreciate it as a tool. We look at Facebook as a social-learning platform, not social media. Engaging on there is an investment of your time in getting to know other members, learning new things and enjoying yourself. If you don’t get any of that from Facebook, that’s cool! We send out monthly updates via email too, so you can still stay abreast of changes and you can also attend local events. 

I have another question that's not on here...

We love questions! Please do ask us anything. 

If you want to know  more about the community specifically, email Mel: mel@inkpact.com, if you’ve got a question about jobs, pay, working hours or set-up email Beatrice: beatrice@inkpact.com